Thank you for your purchase! Friendly reminder, all sales are final and we hope you loved your new purchase with us. However, if it's not exactly what you are looking for, we are happy to make an exception and accept a return for a store credit, unworn, shoes within (7) days From when your order was marked delivered. All items that are returned must have their original tags and packaging. Shoes will be accepted if returned in their original, undamaged dust bag. Please try shoes on a covered/protected surface, as returns of shoes with worn or scuffed soles will not be accepted. We reserve the right to reject any return that does not comply with the conditions stated above. If you have any questions or concerns regarding the return process, please contact customer service at cc@petiteminepetitefit.com We are available Monday - Friday from 9am to 5pm EST.
We monitor returns made by customers and excessive returns are flagged and may be refused at our discretion. Your store credit will be processed once the return has been dropped off, to the email associated with the return order. We hold the right to deny store credits if the merchandise returned does not meet our return policy requirements. Please reach out to cc@petiteminepetitefit.com for the return address.
Orders are processed Monday through Friday and are shipped within 2 business days. Orders received on weekends and holidays will be processed the next business day. Orders placed on national holidays are shipped within three business days. Orders placed on Saturday and Sunday will ship the following Monday (Excluding national holidays). A shipment email and confirmation will be sent to the email address you provide once the order ships. Domestic orders will be shipped via USPS. The expected arrival date for domestic orders is approximately 2-3 days from the shipped date.
International orders are approximately 2-3 days from the shipped date. For international orders, you will be responsible for import duties and taxes on your order depending on the country in which you reside. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. International orders will be shipped via DHL International only. Petite Mine, Petite Fit is not responsible for lost or damaged packages. If your package has been lost or damaged, please contact the carrier.
Do you only carry petite sizes?
Our mission is to provide a community for women in the petite footwear market to foster a sense of belonging. Therefore we only carry the petite women’s sizes 4-8.
How do i care for my boots?
We recommend brushing off your boots after every 3 to 5 wears. First remove any loose dirt from your boots with a soft bristle brush, especially from any wrinkles and crevices. Next, condition your boots by rubbing small amounts of conditioner into the leather until the entire boot is covered. Wait about 15-20 minutes for the leather to absorb the conditioner and then wipe dry to remove any excess conditioner. Additionally, you may want to apply a waterproofing agent to protect your boots from water, snow and mud.
How to store my boots?
We suggest keeping cedar boot trees inside your boots when in storage. This will help absorb moisture and bacteria from the linings.
Do you ship internationally?
Yes, we ship internationally to Canada, the European Union, and Australia. We use DHL as our carrier.
Can I receive my delivery the next day?
If you live in the US, it may be possible to send your order on a next day service at an increased rate. Please contact us at cc@petiteminepetitefit.com to discuss this further.
How long is your returns policy?
We operate a 7 day returns policy.
Can I exchange an item?
We do not offer exchanges, but instead will issue a Store Credit and you can place a new purchase.
How long does it take for the Store Credit to be received?
We will process your return for the Store Credit to be emailed to the email associated with the return order as soon as the return is delivered. For more information, please see our Returns Policy.
An item I want is out of stock. Will you be restocking?
If an item you want is out of stock, please email cc@petiteminepetitefit.com where a team member will be able to advise any further options.
Monday – Friday
9am – 5pm EST
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